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Frequently Asked Questions

  • Spa Etiquette
    Spa Etiquette
    • We kindly ask guests to refrain from using mobile phones for a tranquil spa environment.
    • In-house guests may arrive in the provided robe and slippers.
    • Towels, slippers, and shower caps are available.
    • Rental fitness wear and shoes are available for a fee (JPY 648 per item).
    • Entry is strictly prohibited to organized crime groups or affiliates.
    • Lockers are available in both the fitness and spa Heat Experience areas.